Shipping policy
Shipping Policy
Once your order has been placed and payment has been confirmed, we will begin preparing your order for shipment. SLOAID is committed to delivering your order safely and efficiently.
Order Processing & Dispatch
Orders are generally processed and dispatched within 1–3 business days.
However, dispatch may be delayed due to high order volume, inventory availability, promotional periods, public holidays, courier circumstances, or other operational factors.
Orders may not be processed or shipped on weekends or public holidays. Orders placed during these periods will be processed sequentially from the next business day.
Estimated Delivery Time
All orders from this global store are shipped from Korea at the moment.
After shipment, the estimated delivery time is generally 7–14 business days, depending on the destination country.
Actual delivery times may vary depending on the delivery area, courier logistics conditions, weather conditions, customs clearance procedures, public holidays, or other external factors.
Shipping Fees
Shipping fees may vary depending on the order amount, delivery destination, and shipping method.
The final shipping fee will be displayed at checkout.
For international shipments, additional charges such as customs duties, taxes, import fees, or customs clearance fees may apply depending on the destination country’s regulations. These charges are the responsibility of the recipient.
Order Tracking
Once your order has been shipped, shipping information may be sent to the email address or contact information provided at checkout.
If tracking is available, you can check the delivery status using the tracking number provided.
Shipping Delays
If your order takes longer than the estimated delivery period, delays may be caused by courier logistics, customs clearance, weather conditions, address issues, public holidays, or other external factors.
If you need assistance with a delayed shipment, please contact us at hello@sloaid.com.
Incorrect Address & Failed Delivery
Please make sure that your shipping address, contact information, and recipient details are accurate before placing your order.
If delivery fails or the package is returned due to an incorrect address, incorrect contact information, recipient absence, refusal of delivery, unpaid customs duties or taxes, or failure to complete customs procedures, additional shipping or reshipping fees may apply.
If you need to change your shipping address, please contact us at hello@sloaid.com as soon as possible before your order is shipped.
Once your order has already been shipped, we may not be able to change the delivery address.
Lost or Damaged Packages
When you receive your package, please check the condition of the packaging and product as soon as possible.
If you believe your order was damaged, lost, or incorrectly delivered during shipping, please contact us at hello@sloaid.com so that we can review the issue.
To help us process your request more quickly, please include your order number, recipient information, photos of the product, and photos of the package condition.
International Shipping Notice
This global store is intended for international orders excluding Korea and Japan.
For orders shipping to Korea, please use sloaid.com.
For orders shipping to Japan, please use jp.sloaid.com.
Contact
For any questions regarding shipping or order delivery, please contact us at:
hello@sloaid.com