Refund policy

Return & Refund Policy

We have a 7-day return policy. This means you may request a return within 7 days after receiving your item.

To be eligible for a return, your item must be in the same condition as when you received it. The product must be unopened, unused, and in its original packaging. A receipt or proof of purchase is required.

To start a return, please contact us at hello@sloaid.com.

Please note that we do not currently provide a return pickup service or prepaid return shipping label for international orders. If your return request is approved, we will provide instructions on how and where to send your package. Customers are responsible for arranging the return shipment and paying the return shipping cost.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at hello@sloaid.com.

 

Damages and Issues

Please inspect your order as soon as you receive it. If the product is defective, damaged, or if you receive the wrong item, please contact us immediately so that we can review the issue and make it right.

For products with confirmed defects, SLOAID does not require customers to return the defective item unless otherwise requested by SLOAID. Please contact us with a clear description of the issue and photos showing the defective part of the product. Once the defect is reviewed and confirmed, we will arrange a replacement product to be shipped to you.

 

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including opened, used, or damaged products, products not in their original packaging, personal care or beauty products that have been opened or used, and items that cannot be resold due to hygiene or safety reasons.

We also do not accept returns for sale items or gift cards.

If you have any questions or concerns about a specific item, please contact us at hello@sloaid.com before requesting a return.

 

Exchange

Exchanges are only available for products with confirmed defects or incorrect items.

If your product has a confirmed defect, please contact us with a description of the issue and photos showing the defective part. Once confirmed, we will send you a replacement.

Return shipment is not required for defective products unless otherwise requested by SLOAID.

 

Refunds

For approved change-of-mind returns, once we have received and inspected the returned item, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Refunds are usually processed within 10–15 business days, depending on your card issuer or payment provider.

For defective products, if you prefer a refund instead of a replacement, please contact us with a clear description of the issue and photos showing the defective part of the product. Once the defect is reviewed and confirmed, the refund will be issued to your original payment method. Refunds usually take approximately 10 business days.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at hello@sloaid.com.

 

Customs Duties, Taxes, and Import Fees

For international orders, customs duties, taxes, import fees, customs clearance fees, or other charges may be imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping fee.

Please note that customs duties, taxes, import fees, or customs clearance fees paid by the customer may not be refundable by SLOAID.

 

Refused Delivery, Customs Failure, or Returned Packages

If a package is returned due to an incorrect address, recipient absence, refusal of delivery, unpaid customs duties or taxes, or failure to complete customs clearance procedures, any additional shipping, return shipping, customs, or related costs may be deducted from the refund amount.

 

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the product is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification.

To be eligible for a return, the product must be in the same condition as when you received it. The product must be unopened, unused, and in its original packaging. A receipt or proof of purchase is required.

Please note that return shipping costs for change-of-mind returns are the responsibility of the customer.